Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

On Site

Description and Requirements

Required Skills to Perform the roles & Responsibilities: 

  • Should be B. Tech or equivalent.

  • Must be CCNA/CCNP Certified or Trained.

  • Understanding of software upgrades/hardware upgrades & capacity additions for Nokia, Juniper & Cisco Routers.

  • Should have prior working knowledge related to CO to CO Groom and Migration related work for Routers.

  • Hands on experience on Routers and Switches -  Juniper, Nokia & Cisco

  • Should have working experience on Tacacs or Radius environments.

  • Knowledge of Cards addition(PIP) & removal work on Nokia OLTs(7360,7342), Dslams(7330) & Routers(Nokia/Juniper/Cisco)

  • Knowledge of Central Offices/Telephone Exchanges and installed devices

  • Good to have prior knowledge on various tools like Netcracker, Nu-remedy, SMA, Intelliden, Nokia NSP.

  • Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)

  • Ability to coordinate with various teams for the successful completion of tasks

  • Ability to multitask, prioritize and manage time effectively.

  • Follow up on pending requests with stakeholders to ensure timely closure of request.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Must be comfortable working Late evening/night shifts permanently.

  • Must be comfortable working from office permanently

  • Should be flexible with working on Indian holidays.

  • Must be comfortable relocating to Delhi/Noida region.

Technical Team Lead - Required Skills to Perform the roles & Responsibilities: 

  • Should have previous experience in managing technical teams (min 10 team members).

  • Should be able to prepare reports and represent to client and organization leadership.

  • Should be able to provide support on various technical and non-technical issues.

  • Should be able to communicate with clients/managers and able to plan activities on short notice.

  • Should have experience in workload management/incident management.

  • Should have experience to handle various analyses like workload, outages, resource management, etc

  • Good to have knowledge of wireless network/mobility.

  • Good to have telecom NOC experience.

  • Education Qualifications: B. Tech (Electronics, Telecommunication, Computer-IT).

  • Certification  - CCNA/CCNP Trained or Certified or Equivalent.

  • Work Shift (IST): Should be flexible working in rotational shifts (Mostly in Night shift - Canadian Working Hours).

  • Minimum 7+ years of relevant experience.

Additional Job Description

Required Skills:

  • Operating System Upgrades of backbone/edge routers (RE/SE/CA/SA/BR/GR) 

  • VLAN/Service additions

  • Workload Admin / Assignments in RMO

  • APPD Responses to project managers

  • Operating System Upgrades (SROS/Junos etc)

  • Hardware Upgrades (CPM5 etc)

  • Capacity/LAG additions

  • Card Adds

  • RE Satellite Builds

  • Card Removals

  • QSFP Adds

  • Policy Updates/Conformance

  • Hardware Upgrades

  • Capacity/LAG additions

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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