Basic Information

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Primary Location

Home Office - United States

Description and Requirements

Role Summary 

The Scheduling Assistant will help our AI team coordinate and schedule participants for a video production engagement in San Jose, CA or Seattle, WA. This is a remote position but location within PDT time zone is required.  

Main Responsibilities
  • Set appointments with customers/participants, track info and status.
  • Represent and promote the TELUS brand. 
  • Cooperate and report regularly to Project Managers, Project Coordinators and other team members.
Minimum Requirements
  • Must have at least 2 years of experience working in a high call volume/scheduling environment as you will be making/receiving large volumes of calls and scheduling numerous appointments with participants.
  • Previous work from home experience required. 
  • Located within the Pacific time zone required.
  • Already possesses internet connection and telephone.    
  • Experience with Excel, Google Workspace.
  • Ability to handle large volumes of calls and appointments.
  • At ease with calling and speaking on the phone.
  • Excellent oral and written communication skills.
  • Excellent customer service attitude.
  • Very organized, self-driven and able to work independently.
  • Outspoken, friendly and a respective attitude to all people.
  • Good technical skills.
  • Able to work in a highly secure and confidential environment.
  • Excellent English language skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Job Description

TELUS International is looking for a Full Time Scheduling Assistant to join our AI team!