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Logo Telus International

Site Reliability Engineer

Basic Information

Ref Number

Req_00054026

Last day to apply

30-wrz-2023

Primary Location

Ortigas Center

Państwo

Filipiny

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Minimum Skills and Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering
  • Experience with cloud platforms
  • Linux/Windows skills (using the command line, Powershell, Bash shell, etc)
  • Experience with scripting and automation tools such as Bash and Python
  • Ability to work effectively as part of a team
  • Excellent problem-solving skills
Preferred Skills and Qualifications
  • Proficiency in Kubernetes and containerized workloads
  • Experience with writing automated performance and/or disaster recovery tests
  • Strong understanding of networking concepts, including TCP/IP, DNS, and HTTP
  • Ability to adapt to new technologies and changing business needs
Technology Stack
  • Cloud Provider: Azure
  • Database: Microsoft SQL Server
  • Message Broker: RabbitMQ
  • Applications: .NET, Docker, Kubernetes
  • Monitoring: Grafana, Prometheus, Loki, Tempo

Additional Job Description

Responsibilities
  • Communicate and collaborate with software engineering teams to learn and document how their applications are designed to run in production to identify points of failure and bottlenecks
  • Establish and implement monitoring requirements and incident response procedures for both system and application level availability and performance
  • Assemble, create, and maintain monitoring applications and resources
  • Design and implement automated performance, and disaster recovery tests to proactively identify issue
  • Troubleshoot incidents, identify root cause, fix and document problems, and implement preventative measures
  • Define and document standard run books and operating procedures
  • Work on-call shifts to remediate issues before SLAs are violated
  • Actively facilitate continuous improvement by staying current with industry trends to advance our processes and workflows

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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