Philippines
Positions
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TI AI - Software Developer
TELUS International has an opportunity for an Oracle Service Cloud Developer to join the Artificial Intelligence business. They will be responsible for the functional specification, technical design, development, and implementation of Service Cloud Solutions using Oracle Rightnow CX. They will...
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Operations Team Leader | Iloilo
Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Learning Services Learning Specialist
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing newly hired staff with product knowledge, company information, and the necessary customer service skills. In addition to this, trainers provide cross-training, new...
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Payment Experience | Araneta Site
The Payment Experience team is primarily responsible for the processing of customer’s payments, resolving customer payment inquiries, front end payment processing through SAP and various other billing systems, managing Pre-Authorized Payments as well as the reconciliation of all...
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Operations Team Leader - Telco (Araneta)
Position SummaryManages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary...
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Program Coordinator - Iloilo
Position SummaryProvides administrative and engagement support for the account / program by coordinating with various internal departments(i.e. CE, LS, HR, Workforce, etc…). Seeks immediate action and resolution to administrative and engagement concerns, inquiries andissues of the account by the...
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Workforce Team Leader - Vertis North
Supervises and oversees the day-to-day activities of Call Center Coordinators in making sure that the service commitments are met for all the company’s accounts. Drives for the optimal conduct of call center operations to meet service level agreements with Clients.