Basic Information

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Job Type

Business Process Outsourcing

Description and Requirements

Our people are at the heart of our culture!

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills!

Career first, company second!

The majority of our directors and managers started their careers as agents or junior positions. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.

Be part of something great!

How would you like to take a long journey with us in the as German speaking Team Leader for TELUS International, a global Customer Service Management Company?

Now we are looking for a teammate who has the following criteria and will add strength to our team in İstanbul;

Overview Of Tasks:

  • Providing mentor-ship, guidance and development to the team
  • Leading a team through an exciting transition to build aspects as problem solving, critical thinking, analytical and technical capabilities
  • Establishing team goals and working with direct reports on strategies for results development
  • Delivering projects involving quantitative analysis, industry research, and strategy development
  • Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
  • Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions

We are looking for: 

  • Ability to lead and motivate employees
  • Distinctive strengths in the areas of communication and knowledge of key performance indicators
  • Composure, patience and solution-oriented approach to conflicts
  • Very good English language proficiency and excellent German proficiency
  • Sophisticated handling of MS Office, especially Excel
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Structured and independent way of working

What we offer:

  • Career growing fast-paced team leading process to sharpen your skills
  • Working environment at international standards
  • Working in a well-built and multicultural team, with flat hierarchies and a first-name workplace culture
  • Stable job and career development opportunities
  • Attractive salary and additional incentives such as Private Health Insurance
  • Special benefits for our team members
  • Continuous support and learning
  • Work-life balance
  • Employee recognition programs

About Us: TELUS International Turkey is a leading customer experience and digital solutions provider with over 2.000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. We have almost 62,000 team members across 25+ countries, providing customer service at its best in more than 50 languages for international and well-known partners. The company’s services support the full life cycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Additional Job Description

Our people are at the heart of our culture!

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills!

Language Reference