Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Must have 3-8 years of experience.

  • Proactively recognizes potential issues, develops plans to address and understands how to communicate these steps to department leadership and clients.

  • Participates in the development of outcomes and process measures, including technical specifications, to enable measurement and evaluation.

  • Working closely with other Engineers and Architects and cross-functional groups to ensure a Genesys global platform is designed, built and delivered on-time and aligned to Business requirements.

  • Ability to support the delivery of a Single and Multi-site global contact center, supporting business discovery sessions.

  • Typically has prior experience in multiple IT voice disciplines with a proven understanding of architectural concepts (data, technical and solution), issues and trends.

  • Strategic thinker, able to combine technical skills with an overall business strategy to generate creative solutions.

  • Excellent verbal and written communication skills; demonstrated ability to work with business partners and articulate technical trends/concepts and design/implementation considerations.

  • Investigates technical issues and is expected to work with other Technical and Business groups to resolve issues.

  • Involvement in development activities and accountability for ensuring quality and adherence to Technical, security and compliance standards.

  • Performing ongoing refactoring of code, utilizing visualization and other techniques to fast-track concepts, and delivering continuous improvement.

  • Responsible for the production of the associated design documentation.

  • Ability to work with business partners and articulate technical trends/concepts and design/implementation considerations.

  • Demonstrated experience in Agile development, Application Design, Software Development, and Testing.

  • Shift timing: 5 PM - 2 AM IST.

Additional Job Description

  • Genesys Inbound & Outbound
  • Genesys Email, SMS & Chat
  • 1 out of Composer or IRD or GenX
  • Nice-to-have skills:
  • Java programming
  • Javascript or ECMA script

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.