Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Manage day to day operations during a shift as per the defined operating procedures.

  • drive the support team to work on the tasks by respecting the defined priority.

  • Continuous improvement: Analyze the supported items on a regular basis, to keep improving the support process/efficiency, provide proactive product improvements recommendation to product team to help to improve the product operation efficiency, user experience, to avoid user mistakes etc.

  • supervising the team to work on assigned cases

  • Monitor Team's production

  • Provide mentorship and coaching to team

  • Ensure SLA are met and maintain DSR of the various tasks.


  • Candidates must be agreed to work in 12*5 rotational shift mode.(CANADA HRS)

  • Experience in handling a Team of min. 10 -15  resources.

  • Experience in handling Global customers.

  • Must have cross cultural competencies.

  • Knowledge of SAP will be an added advantage.

Shifts (5 Days: 5 PM to 2 AM / 8 PM to 5 AM).

Additional Job Description

  • Must possess good verbal written communication skills.

  • Ability to work in a team and handle pressure and demands.