Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style


Description and Requirements

  • Must Have 1-5 years of experience. 

  • Transport trunking circuit design.

  • Critical switching circuit design.

  • Central Office (CO) and Mobile Serving Office (MSO) physical and logical circuit design.

  • On-net, Near-net and Off-net circuit ordering for wireline and wireless voice orders.

  • Legacy circuit migration design.

  • Packet Transport System (PTS) circuit design.

  • Testing with trunking technicians and field on commissioning circuits.

  • Live DCS or NE configuration in CO / MSO.

Additional Job Description

Required Skills to Perform the roles & Responsibilities:

  • Solid understanding of SONET Transport Network.

  • Solid understanding of TDM.

  • Strong understanding of voice switch infrastructure.

  • Prior experience in the Telecom field.

  • Knowledge of a variety of digital cross connect systems and network elements.

  • Experience with a variety of provisioning commands in DCS or NEs.

  • Understanding of Telecommunications protocols (SS7, STP, ISUP, etc).

  • Work Shift (IST): Canadian working hours ( 6 PM - 3 AM (summer) & 7 PM - 4 AM (winter) ).

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.