PSA is a dedicated resource as stipulated in the Statement of Work. As a dedicated PSA, mastery of the account supported is important.

•  Data mining and analysis - provides analysis based on raw data.

•  Investigation - coordinates with different point persons, investigating software codes.

•  Analysis presentation - discusses findings with the Account General Manager. May also do client presentations subject to Account General Manager's request.

•  Spot check audit - continuously audits and monitors established policies and guidelines.

•  Creation of incident report - files incident report on agreed violation of policy.

•  Attend admin hearings - attends admining hearing as a resource person discussing the nature of the incident report and how it was established.

•  Assistance in development of process improvement to minimize fraud within the account supported- able to assist operations in strengthening controls for fraud prevention controls. Flags and presents any possible risk as seen in the audit of processes.

•  Recommendation - evaluates cases for patterns and trends to identify failures in policies, procedures and/or internal controls.

•  Risk assessment of accounts - regular risk assessments for the account supported.

•  Continuous fraud awareness program - covers management and agent level. Includes monitoring for iWATCH.

•  Handles any possible fraud investigations as requested by the company or the clients and provide objective documented findings.

•  Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead.

•  Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned.

•  Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives.