Basic Information
Ref Number
Req_00085319
Primary Location
Gdansk Digital
Country
Poland
Job Type
Business Process Outsourcing
Work Style
On Site
Description and Requirements
Overview of tasks:
- Monitoring call, email and any other support interactions quality of employees
- Providing feedback, coaching and mentoring to employees as needed
- Working closely with managers and employees to meet the relevant service level metrics
- Responsible for refresher training on process changes, analysis and reporting
We are looking for:
- Preferred 3+ years’ experience in quality assurance role
- Fluency and excellent communication skills in English and German
- Experience handling customers in service or technical fields within Call Center environment
- Working closely with different departments to prioritize efforts while providing timely and high-quality service
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Comfortable communicating with all levels of management
We will offer:
- Fixed remuneration
- Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture
- Internal training and learning opportunities
- Career opportunities in our international company
- Committed and motivated Team
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare
Apply now and join our team!
Our recruiting team, Aleksandra Kasperska, Aleksandra Torchalska and Aigul Sourbaeva, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application at jobs.gdansk@telusinternational.com or if you click apply.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About us: Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
Additional Job Description
Are you looking to develop your career in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!
| Language Reference |
|---|
| English |
| German |