Basic Information

Ref Number


Primary Location

Home Office - United States


United States of America

Job Type

Support Positions

Work Style


Description and Requirements

Position Summary

The Quality Manager will coordinate the activities required to meet the quality standards set for the customer program. You'll ensure that this quality is consistent and meets both external and internal requirements.


You will collaborate and validate the customer NLP annotation requirements and ensure they are achievable. Work with the language leads (linguists) to ensure the procedures developed for our crowd contributors are top-notch. 


You will help train and coach our community contributors to ensure we are achieving the highest quality outputs for our customers. 


Your role is concerned with monitoring and advising on the performance of the quality management system, producing data and metrics reporting on performance, and measuring against set standards.


Main responsibilities:

  • Developing and leading quality control processes and the overall quality framework for the program.

  • Supervising linguist and quality staff, and monitoring production standards.

  • Examining the quality of data inputs and outputs that are used in the production of our annotations.

  • Engaging with customers and gathering feedback, running RCAs, and leading and developing corrective actions and improvement plans.

  • Producing key performance indicator reports on achievement of quality metrics.

  • Reporting to upper management on standard quality issues.

  • Any tasks assigned by the supervisor.


Qualifications and Skills:

  • Degree in business administration, linguistics or data analytics, or a relevant field.

  • 3+ years of experience in a quality manager role.

  • Quality control certification is advantageous.

  • Excellent English skills,  proficiency in Spanish, Portuguese or French will be considered an asset.

  • Experienced in successful working with diverse groups of people.

  • Data analysis and statistical aptitude.

  • Advance knowledge of working with excel and spreadsheets.

  • High ability to work in a customer-focused, fast-paced, and rapidly changing environment with the high ability to prioritize workload and manage multiple and varied tasks with enthusiasm and supervision.

  • Culturally aware and able to think “outside of the box” and work globally.

  • Highly organized and detail-oriented.

  • Excellent analytical and problem-solving skills.

  • Remaining up to date with advances in technology and industry best practices.

  • Knowledge on Python or R will be a plus.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Job Description

TELUS International is looking for a Quality Manager to join our AI Team on a data collection project!