Basic Information

Ref Number

Req_00078681

Last day to apply

20-Jun-2022

Primary Location

Torre Pradera

Additional Locations

Merliot

Country

Guatemala

Job Type

Support Positions

Description and Requirements

Solutions & Sales Support, BID Project Manager - TICA

Last day to apply: Monday, June 20th, 2022 at 11:59 p.m.

Manages the development of responses to Request for Proposals (RFPs), proactive opportunities, and client renewals. Works directly with the Sales, Client Services, and Operations Account Primes to communicate the overall bid strategy, win themes, and strategic messaging that should be incorporated into a response. Guides cross-functional teams through the proposal process from early planning to kick off as well as content development/sales reviews, editing/design. Responsible for ensuring delivery of responses to customers by deadline. Provides support and management for post-submission activities or follow-up by project.  May support account primes with basic Change Orders with oversight of Sr. Solutions Consultant.

Main Responsibilities:

Works on a variety of assignments with overlapping time frames. Understands TELUS International's corporate capabilities in order to identify opportunities that support our core business functions versus those opportunities that do not. Ability to understand and interact with core bid team resources where appropriate (proposal coordinators, marketing, financial, legal, etc.) Requires judgment to resolve issues or make recommendations to current or new solution opportunities with clients and prospects. Owns the project management components of new opportunity bid support as well as contract renewal processes with all required bid team resources. Examples are coordinating the conference calls, generating notes, follow up with bid resources on deliverables, ensuring bid governance documentation is complete, etc. Demonstrates good judgment for selecting methods and techniques for obtaining solutions. Collaborates successfully with team members and account teams to reach and execute solutions to achieve common goals. Provides resolutions to an assortment of problems of moderately complex scope; uses judgment within defined practices and procedures. Determines and develops approach to solutions; exercises judgment within defined procedures and policies’ work is evaluated upon completion to ensure objectives have been met. Errors are limited and authority to make decisions is at a baseline level.
 

Requirements:

  • Schedule flexibility (adhere to different time-zones may be required)

Qualifications: 

  • Leadership

  • Excellent oral and written English communication skills with professional communication skills both verbal and written business correspondence; planning, organizing and coordination skills;   

  • Good communication skills both in person and in writing.

  • Project management skills with the ability to gather, organize, interpret and collate data from multiple sources.

  • Process-oriented.

  • Understands the importance of Emotional Intelligence and the importance of being self- aware and possesses a developing ability  self-manage.

  • Client relations

  • Adaptive to changing work schedules and working hours.

  • Operates with minimal supervision.

  • Stakeholder management 

  • Ability to effectively communicate with people from different levels of the organization

Knowledge:

  • English - B2 - Required

    • Oral and written comprehension.

    • Appropriate use of language.

  • Customer Service - Advanced

  • G-Suite & Microsoft Excel - Advanced

  • Basic knowledge of bid management principles, processes, and best practices.

  • Solid business acumen 

Studies & Experience:

  • Bachelor’s Degree in any course, preferably Business or Business Management - Desirable

  • 2-3 years of Relevant Work and Management Experience or Proven experience in a BPO/ Call Center industry leadership role - Required

  • Proven project/time management experience and dealing with changing timelines - Mandatory

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.


Additional Job Description

Manages the development of responses to Request for Proposals (RFPs), proactive opportunities, and client renewals. Works directly with the Sales, Client Services, and Operations Account Primes to communicate the overall bid strategy, win themes, and strategic messaging that should be incorporated into a response. Guides cross-functional teams through the proposal process from early planning to kick off as well as content development/sales reviews, editing/design. Responsible for ensuring delivery of responses to customers by deadline. Provides support and management for post-submission activities or follow-up by project.  May support account primes with basic Change Orders with oversight of Sr. Solutions Consultant.

Required Language(s)
English