Basic Information

Ref Number


Last day to apply


Primary Location


Additional Locations

Infinity Tower



Description and Requirements

TELUS International Bulgaria is looking for a passionate and result-driven Account Manager for a FinTech account!

  • Permanently monitor the achievements of the project indicators and liaise with other departments to accomplish them
  • Be Operationally focused and develop an understanding of each Area of the business.
  • Establish the recruitment needs for achieving the project performance indicators set
  • Come into direct contact with representatives of the projects from the customer part and establish with them the ways of action to achieve performance indicators
  • Control the work processes of the coordinated projects, establishing active measures to improve training and operational activities and proposing plans for improvement
  • Send regular and on-demand reports to clients
  • Propose changes in the operational projects and offer feedback to the clients based on the results after the test period
  • Send regular reports to clients
  • Follow the evolution of managers and supervisors and take all necessary measures to improve it when necessary
  • Allocate resources and responsibilities within the team to deliver business results and meet the demands of a dynamic environment
  • Be involved and responsible for the selection, training, professional development, and assessment of the subordinates
  • Monitor and achieve financial and operational targets set
  • Reporting directly to the Operations Director
  • Excellent verbal and written communication skills in English
  • Background in Call Center Management
  • At least 2 years of proven experience in a Contact Center Area in a managerial position would be considered an advantage
  • Experience in managing teams; oriented to results and customer satisfaction
  • To understand how the FinTech environment functions and the specific regulations
  • Ability to effectively manage multiple priorities
  • Ability to work both independently and as a team member in an environment with frequent high volumes of work
  • Positive, professional, and customer-focused attitude
  • Desire to perform in-depth research paying attention to detail
  • Dynamic, flexible, and proactive attitude
  • Good negotiation skills and ability to work directly with international clients
  • Good performance under pressure
We offer:
  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
If this opportunity sounds appealing to you, please send your CV!

*Please note that only shortlisted candidates will be contacted.

About us: TELUS International Bulgaria is a publicly-traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.


Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge?
TELUS International Bulgaria is looking for you!

Language Reference

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.