Basic Information

Ref Number

Req_00132235

Last day to apply

14-июн-2024

Primary Location

AFI Building 3

Country

Romania

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements



Recommended skills set:

  • Medium level of French and English (B2 in written and oral).
  • Availability for a full time schedule, covering shifts 24/7, Monday - Sunday
  • Availability to work from the office in Bucharest(Afi Park 3) or in Brasov
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has "thick skin" and is able to handle complaints.
  • Has a pleasant, patient and friendly attitude
  • Strong self-organization, decision making and analytical abilities.
  • Strong detail orientation and communication/listening skills.
  • Possess a strong work ethic and team player mentality.

On this rolе, you would:

  • Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.
  • Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.
  • Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
  • Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.
  • Assist in identifying, tracking and escalating trending issues.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.
  • Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team

We offer:

  • Stable job, in a multicultural fast-growing environment 
  • Above-average fixed salary, performance and tenure-based bonuses, depending on the position 
  • Monthly meal tickets 
  • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest 
  • Private medical subscription coverage
  • Extra health benefits: special discounts for dental care and optical services with our partners 
  • Reimbursement for your public transportation subscription, after the trial period (if you work from office) 
  • Gym subscription reimbursement, after the trial period 
  • Free subscription to the Bookster virtual library 
  • Dedicated psychologist available for free sessions (online or face to face) 
  • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more 
  • Paid training and international career opportunities 
  • Multilingual exposure - improve your spoken and written language skills 
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

Additional Job Description

Join a back-office customer support team for our client, thе largest user-generated online gaming platform, thе #1 gaming site for kids and teens.

Language Reference
English
French

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
× -