Basic Information

Ref Number


Primary Location

Ortigas Center



Description and Requirements

  • General knowledge and understanding of delivery of information technology solutions and services to large business customers. 
  • Knowledge of KPI reporting and benchmarking practices, statistical and trending analysis methods Broad Technical knowledge covering all technology platforms, mainframe, midrange, distributed and networks.
  • Knowledge in business process management skills. 
  • Working knowledge of Microsoft Office and Remedy program products. Experience in quality management or business process management, ideally related to information technology. 
  • Detailed knowledge of service management and delivery and the required Good understanding of ITIL framework Intermediate knowledge and experience in relevant reporting tools 
  • Knowledge in analyzing business requirements, understanding process lifecycle, documenting business requirement, methods and processes.
  • Strong commitment to excellence in all aspects of work
  • Has high motivation / drive to succeed
  • Ability to provide thought leadership
  • A demonstrated fearless approach to new ideas and technology 
  • Solid time management, facilitation and coordination skills 
  • Ability to multitask and deal effectively with changing priorities
  • Adaptable to changing business requirements
  • Excellent oral and written communication skills and the ability to influence all levels of management
  • Effective presentation skills
  • Good negotiation and risk management skills
  • Ability to work efficiently and effectively under pressure; can work independently, or as part of a team. 
  • Good proactive planning skills 
  • Ability to work effectively in an ambiguous environment. 
  • Strong analytical and problem-solving skills; ability to disseminate technical issues quickly
  • Precise troubleshooting skills; demonstrated aptitude with logical problem dissection and correction 
  • Strong customer service; aspire to achieve high levels of customer satisfaction.

Additional Job Description

Business Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and report generation that are key to the company’s trending analysis and decision making. As a key member of the team, you will provide reporting and analysis services to the client on-demand and per schedule.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.