Basic Information

Ref Number

Req_00017183

Primary Location

Market! Market!

Country

Philippines

Job Type

Digital Solutions

Description and Requirements

Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

We are looking for a Cloud Network Support specialist who will provide excellent technical customer service support for Cloud Platform products and solutions including Networking and related services. Working in a blended call center environment, you will provide real time technical assistance and Networking support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Responsibilities:
  • Resolving client's technical issues
  • Help companies create their applications and programs
  • Advising the best solutions to reach their objectives
  • Development and improvement of platforms
  • Trainings and meetings with client

Required Knowledge:
  • Ability to read and understand code and able to write code samples to reproduce customer issues
  • Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
  • Familiar with web protocols (HTTP, TLS/SSL, TCP/IP etc.)
  • TCP/IP protocol knowledge, troubleshooting of reachability, latency and throughput issues
  • Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
  • A strong sense of business ownership and customer focus
  • Must have advanced Oral and Written English language and communication skills

Preferred Qualifications:
  • Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
  • Experience with PaaS, and IaaS technologies
  • Java or Objective C is a plus
  • Familiarity with level 7 and level 3 load balancers
  • Familiarity with common networking troubleshooting tools (traceroute, iperf, tcp route)
  • Background in ISP