Basic Information

Ref number


Last day to apply


Primary Location


Additional Locations

Infinity Tower

Description and Requirements

  • Designing, setting up, and managing information/network systems at data centers
  • Monitoring systems operations and administering IT solutions to ensure servers, hard drives, and other data center equipment function efficiently
  • Monitoring and maintenance of HVAC and electrical systems 
  • Inspect power/cooling systems to identify and fix flaws that may be detrimental to network performance
  • Maintain and conduct repairs on the physical structure that houses data center equipment
  • Perform data center renovations to ensure an energy-efficient system
  • Provide solutions to complex problems on the integration of various technologies
  • Design plans as well as lead initiatives for the optimization and restructuring of network architecture
  • Calibrate and monitor data center servers to ensure efficient performance
  • Resolve operational, infrastructure or hardware incidents 
  • Develop operational “Best Practises”, standards and processes to ensure highly available solutions for our customers
  • Perform peer reviews and approval on technology solution designs, ensuring that they are consistent with the architecture frameworks
  • Guide, develop IT Operation team members as they support the technology solution
  • At least 3 years of experience in the IT field
  • Fluent verbal and written command in English language
  • Bachelor’s degree in any of computer science, computer systems engineering, electronic engineering, or other related disciplines
  • Analytical, Teamwork, and Time management Skills
  • Demonstrated experience in identifying and understanding customer technical/business needs and matching technology to meet their needs
  • Work with a Global IT organization and define technology standards and processes
  • Provide consultation to other projects on the area of expertise
  • Financial management (financial, operating & technical risks) and modeling
  • Project Manage deployment of technology across all domains
We Offer:
  • Stable job and career development opportunities
  • Attractive salary
  • Fully paid training
  • Special Discounts and Offers (Food vouchers, Multisport cards)
  • Additional health insurance & Transportation allowance
  • Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
  • Positive international working environment (Relax zones, PlayStation and billiard corners)
  • Support and learning
  • Employee referral bonuses & Recognition programs
It sounds like the perfect job for you? Apply now!

About us: TELUS International Bulgaria is the leader in the BPO sector with a team of over 3800 people in Sofia and Plovdiv. We have almost 55,000 team members across 20 countries. TELUS International Bulgaria offers contact center solutions, ITO, and creative customer service support for global customers in over 50 languages.

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