Objectives of this Role:

• Strategize, implement, and maintain QA Program Initiatives that adhere to organizational objectives.

• Develop program assessment protocols for evaluation and improvement

• Maintain organizational standards of satisfaction, quality, and performance.

• Oversee project teams, ensuring program goals are reached.

• Oversee/manage budget and funding channels for maximum productivity. 

 Responsibilities:

• Work closely with the project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.

• Identify key requirements needed from cross-functional teams and external vendors

• Develop and manage the budget for projects and be accountable for delivering against established business goals/objectives.

• Work with other program managers to identify risks and opportunities across multiple projects within the department.

• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

Skills and Qualifications:

• 7+ years in management role (preference is given to those with QA management experience.

• Exceptional leadership, time management, facilitation, and organizational

• skills.

• Experience with various software delivery methodologies (i.e. waterfall, agile, etc)

• Solid understanding of testing methodologies, types of testing, practices, and processes.

• Proven experience in Continuous improvements and Innovation implementation in the Program with positive ROI.

• Knowledge of telecommunications and digital marketing.

• Experience leading teams responsible for User Acceptance Testing and Business Process Testing.

• Outstanding working knowledge of change management principles and performance evaluation processes.

• Competency in Google Suite application (e.g. Google Docs, Google Sheets, etc).