Basic Information

Ref number


Last day to apply


Primary Location




Job type

Business Process Outsourcing

Description and Requirements

Position Summary:

The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.

Roles and Responsibilities:

  • Provide assistance to customers and solve their cases

  • Analyze customer issues and provide solutions according to the account procedures and guidelines

  • Provide customer care when necessary

  • Keep updated knowledge of account’s policies and products

  • Maintain adequate proficiency in products and platforms supported

  • Read and ensure understanding of new or actualized policies, procedures and products

  • Communicate with the supervisor, team members and other teams regarding problems, solutions and trends

  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited

  • To perform any other tasks, duties, or services requested by his/her immediate superior


  • Candidate must possess at least a Vocational Diploma in any field

  • Must be fluent in both written and verbal Japanese and English language

  • At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (Japanese and English)

  • Must be willing to work on shifting schedule

Required Language(s)