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Problem Management Analyst

Basic Information

Ref Number

Req_00052193

Last day to apply

31-май-2023

Primary Location

Ortigas Center

Country

Philippines

Job Type

Digital Solutions

Work Style

Hybrid

Description and Requirements

Great-to-haves
  • Preferably a degree holder of Bachelor of Science in Computer Science or Software Engineering
  • Knowledge of the French language
  • Familiarity with Problem Management, ITIL, or Incident Management
  • At least 5 years of experience managing multiple projects with varying deadlines
  • At least 5 years of experience with process improvements through proven methodologies such as Six Sigma

Additional Job Description

  • A software developer or software engineer who has an experience with Problem Management and Incident Management or a Problem Manager who has been a software developer or software engineer with his previous jobs.
  • Technical Skills is a must.
  • Problem Management
  • Incident Management
  • Familiarity with ITIL 
  • At least 5 years of experience managing multiple projects with varying deadlines
  • At least 5 years of experience with process improvements through proven methodologies such as Six Sigma.
  • Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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