Basic Information

Ref Number


Primary Location

Ortigas Center



Job Type

Digital Solutions

Work Style


Description and Requirements

The primary responsibility is to identify, respond to and resolve both client problems and requests, and to ensure a high level of system availability and client satisfaction; ensure that SLA is at par with the standards set by the company and the Client Manager and provide direction and assistance to more junior support staff in problem identification and resolution. Please refer to details description below:

  • Accountable for projects and the delivery of services to meet customer expectations

  • Advanced knowledge in a specific set of technologies which is critical in fulfilling daily tasks.

  • Perform application configuration which includes enhancements, production break fix and required documentation

  • Contribute to the knowledge base by developing documentation of  best practices, workflow, method of procedure (MOP) and of issues encountered with the resolutions

  • Proactive collaboration to raise and arrest potential issue that may cause delay and/or bigger issue to our project deliverables and/or operation

  • Increase availability of the non-production and the production environments by identifying gaps in toolsets, middleware/application implementations

  • Support the project teams with the integration and use and reuse of the middleware components

  • Train, lead, coach and mentor junior team members in specific field(s) of expertise

Required Skills:

  • Basic UNIX Administration

  • Shell Scripting

  • Oracle Weblogic Server

Additional Skills Below is a Plus:

  • Openshift

  • Kubernetes

  • Google Cloud Platform 

Additional Job Description

Incident and Problem Management