Basic Information

Ref Number

Req_00084892

Last day to apply

31-дек-2023

Primary Location

Gdansk Digital

Country

Poland

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!


The team in Gdańsk is currently looking for:

Team Manager with German  (m/f/d)


Your tasks:


  • Managing day-to-day operations

  • Ensuring consistent quality and productivity

  • Coaching, shadowing and employee support

  • Support in process development

  • Conducting feedback and conversations with employees

  • Monitoring, reporting and analysis of KPIs relevant to the project


Your profile:


  • 3+ years of experience in customer service in sales/technical areas

  • Very good knowledge of the German language (min B2) and a very good command of the English language (written and spoken)

  • The ability to identify training needs and support program development

  • Excellent organizational skills and attention to detail

  • Experience in team management in the Call Center environment

  • Multitasking and prioritization


We offer:


  • Possibility of cooperation with leading business partners

  • A committed and motivated team

  • Opportunity to develop and co-create a new project

  • Internal training and learning opportunities

  • Fixed remuneration 

  • Career opportunities in an international company

  • A modern office in the Olivia Business Center complex

  • Free fruit, drinks and private medical care


Join our team and apply now!

Our recruiting team, Aleksandra Kasperska, Aigul Sourbaeva and Aleksandra Torchalska, is always available for questions at +48 58 882 28 88 and is looking forward to receiving your application via apply button.


We have adjusted our recruitment process and are now offering online interviews to all candidates.


Equal Opportunity Employer 

TELUS International values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation .At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.


About us: TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.


Have not found what you are looking for? Find further interesting job offers here.


#LI-DNI


Additional Job Description

Business operations, Call Center KPIs and employee motivation are not only empty phrases for you, but you know exactly what stands behind them? We have the perfect job for you!

Language Reference
English
German

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.