Title: Accessibility Support Specialist

TELUS International Ireland

Location: Cork, Ireland

Hours - Monday to Friday , daytime shifts.
Start Date June 13th

About TELUS International 

TELUS International (NYSE : TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 25 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages.

Learn more at: 

Position Overview

This is a unique opportunity to join TELUS International  and be part of the team that really makes a difference. Our clients are amazing and world leading in delivering beautiful customer experiences. You will get to work with smart and genuine people, in a friendly and multicultural environment that motivates you to give the best of yourself and help you to build a career. Your chance for success doesn’t necessarily depend on your education or your previous experience, and this is what we love about TELUS International. We believe in supporting  talent  and encouraging our employees to grow and succeed. 

As part of this team you will be a member of a quickly growing, large scale accessibility  team with plenty of potential to develop your career. As part of your role, you will assist customers in an efficient and timely manner through phone, email and chat.  You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

Competencies and Responsibilities

• Customer Service - Operational Beauty is one of TELUS International  core values that will resonate  with you, making you an attentive, empathetic, caring, friendly  and helpful team member, who supports external clients via phone, email and chat as well as being an asset to the  internal colleagues. Always aiming to deliver outstanding support to our community and going above and beyond in your day to day duties. 

• Communication  - You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.

• Change Management -  You will play an integral role in ensuring that project objectives are consistently met. You will be adaptive to changing role priorities, business processes, technology and organizational structures. It will be essential that you are flexible and intrinsically motivated to perform tasks in a dynamic and fast paced , fluctuating environment. You are a goal oriented person who enjoys challenges and embraces diversity and innovation. A core company value is to “embrace the evolution - we learn, share and grow”.

• Resilience- You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward.  This role will bring a high level of accountability and you will thrive under pressure.

• Accessibility competency - You are a motivated and enthusiastic individual with a passion for technology as well as helping others. A problem solver, you are looking for a challenge in a dynamic work environment. As part of your role, you will communicate with customers via various channels in an efficient and timely manner.  You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.

You are a perfect match to what we are looking for if you find yourself constantly striving for more and doing your best every day to achieve excellent results.

Requirements:

• Fluent in English and Spanish both written and verbal essential.

• Excellent verbal and written communication skills, you will also have excellent attention to detail.

• Ability to learn quickly and be passionate about learning new concepts, technology, and processes.

• Possess strong analytical skills with excellent communication, literacy & interpersonal skills.

• Have the ability to handle multiple tasks and prioritize on an on-going basis

• The proven resolution, logical troubleshooting, customer service, and customer satisfaction skills.

• Ideally will have third-level education in one of the following; Visual Communications, Computer Science/ Web Design, Linguistics/Languages, Humanities, Healthcare, Education, Telecommunications, Managed Services.

 We offer: (External Postings)

 ⧫ Permanent employment contracts ⧫ Relocation packages for candidates moving from outside Ireland ⧫ Multiple bonuses: performance based, language allowance ⧫ Great rewards for referring your friends: consistent bonuses and prizes ⧫ International career - regular training and international career opportunities ⧫ Multilingual exposure - improve your spoken and written language skills ⧫ Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our ‘relax’ and ‘play’ areas! ⧫ Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long ⧫ Private medical insurance coverage (tenure based)– we work with one of the best suppliers- VHI where you will benefit from a Professional Package ⧫ Bike to work tax relief ⧫ Pension scheme ⧫ Maternity and Paternity leave ⧫ Onsite Doctor ⧫ Subsidised Canteen

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

 At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability