Základné informácie

Ref Number

Req_00104148

Posledný deň na podanie prihlášky

01-Jún-2023

Primárna lokácia

AFI Building 4-5

Ďalšie lokácie

Home Office - Romania

Krajina

Rumunsko

Typy zamestnania

Business Process Outsourcing

Work Style

Remote

Opis a požiadavky

Are you looking for a great career and a place to shine?

Join us as a Resolution Customer Agent on our Airbnb project!


If you live in any town/city in Romania and you want to work from home, check the conditions below:


Your profile:


  • Ability to write and speak fluently, clearly and concisely in German and English

  •  Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week

  •  Excellent problem-solving abilities

  •  Empathetic and can communicate in a caring and friendly manner

  •  Strong time management skills and motivation to exceed expectations

  •  Enjoy working in a fast-paced environment

  •  Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

  •  Strong team spirit with passion and drive to help users and deliver the best in customer service.

  •  High level of mediation and composure


As a Customer Support Agent:

You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.

You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.

You’ll be the face of some of the world’s top brands!


We offer:


  • Working from home, from any location in Romania

  •  Stable job, in a multicultural fast-growing environment

  •  Above-average fixed salary, performance and tenure-based bonuses, depending on the position

  •  Monthly meal tickets

  •  Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest

  •  Private medical subscription coverage

  •  Extra health benefits: special discounts for dental care and optical services with our partners

  •  Reimbursement for your public transportation subscription, after the trial period (if you work from office)

  •  Gym subscription reimbursement, after the trial period

  •  Transportation vouchers for late shifts (if you work from office)

  •  Free subscription to the Bookster virtual library

  •  Dedicated psychologist available for free sessions (online or face to face)

  •  Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more

  •  Paid training and international career opportunities

  •  Multilingual exposure - improve your spoken and written language skills

  •  Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

Ďalší popis práce

Our German speakers team is waiting for you! Apply now and join this amazing opportunity! 

Jazykové schopnosti
German

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.