Základné informácie

Ref Number

Req_00129116

Primárna lokácia

Cascadas

Krajina

El Salvador

Work Style

Hybrid

Opis a požiadavky

Our team and what we’ll accomplish together:

This career-shaping opportunity within the TELUS Business Systems Delivery team will provide experience in being a strong leader at TELUS by working in, and across, our end-to-end business environment.


Our team collaborates with many cross-functional teams across the organization to

bring to life TELUS business products and services that deliver extraordinary customer experiences at a fast pace. As a Business Analyst II you will take on the rewarding and exciting role of enabling those processes.


What you’ll do:


  • Build trust with stakeholders through your strong knowledge of operational applications, business products, services and the TBS value chain. 

  • Communicate effectively with team members across different levels within the organization with the right level of complexity for the audience. 

  • Collaborate with stakeholders to understand their current processes and help them define the future mode of operations. Develop Level 3 process maps for the current mode of operation and future mode of operation. 

  • Lead and facilitate meetings and working sessions with cross-functional stakeholders in order to achieve desired outcomes. 

  • Help stakeholders navigate the change journey by identifying and clearly communicating the change impacts. 

  • Plan and facilitate testing and clearly communicate test results to stakeholders.

  • Provide post launch stability support. 

  • Analytical problem identification and problem solving skills; advanced ability to perform  an appropriate level of assessment to recommend solutions; make good choices based on analysis, experience and judgment.

  • Your experience with Google Suite and Microsoft Applications will help you efficiently and effectively communicate with team members across different levels. 

  • Your experience working in an Agile environment and familiarity of associated tools such as JIRA, Kanban, and Scrum will help you navigate effectively within the project team. 


Requirements:


  • Strong analytical skills to identify and quantify the financial impacts that technology defects cost TELUS Health and the impact to the user/patient experience

  • Ability to translate large data sets into meaningful stories

  • Good interactive skills; must be able to convey conceptual information and ideas to business partners

  • Excellent written and communication skills with the ability to present information at all levels of the organization

  • Fast learner with an entrepreneurial spirit

  • Creativity and problem solving ability to overcome unexpected obstacles

  • Ability to coordinate / facilitate cross-functional working groups/teams

  • Process oriented and able to understand intersecting workflows from multiple processes

  • Working knowledge of Jira


Great-to-haves:


  • Post secondary diploma or certification

  • Business Analysis certification/courses

  • Certification in ITIL, Agile, Lean Six Sigma

  • Experience working in an Agile environment and familiarity of associated tools

  • Broad knowledge of business telecommunications and organizational management



What’s in it for you? 

  • Educational support: Udemy for Business 

  • "Work-life balance" culture and flexible schedule

  • Employee Stock Purchase Plan (ESPP)

  • Support global projects in a multicultural environment 

Ďalší popis práce

Our team and what we’ll accomplish together:

This career-shaping opportunity within the TELUS Business Systems Delivery

team will provide experience in being a strong leader at TELUS by working in, and across, our end-to-end business environment.



EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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