Základné informácie

Ref Number

Req_00070869

Primárna lokácia

Araneta

Krajina

Filipíny

Typy zamestnania

Business Process Outsourcing

Opis a požiadavky

The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.

  • Conducts investigations from email alerts, callback or requests from Client Care or other departments of the TELUS Communications and TELUS Mobility

  • Contacts customers to provide awareness of results and inform them on how to secure themselves from other fraud incidents

  • Conduct billing investigations on reversing fraud charges on their billing

  • Monitor alerts from approved fraud management tools to prevent all if not most attempts on fraud attempts towards TELUS and its customers

  • Respond towards escalation from other departments or by client’s request under CRTC, Privacy, and Legal guidelines

Ďalší popis práce

The Tier 1 Analyst investigates fraud conduct on TELUS customers and its affiliates on telecommunications through provided tools and contacts customers to assure their security as well as actions on accounts to prevent or mitigate financial damage towards the company and its customers.



Required Language(s)
English