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Support Positions

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Opis a požiadavky

Position Summary:

The Cybersecurity Engineer delivers and supports operational security services and tools within the defined timeframes and with high quality, while providing the technical knowledge in the designated areas during troubleshooting, root cause analysis, and problem management lifecycle. As a technical role, it requires the ability to interact with internal and external peers in IT, Security, Risk, Compliance, and Operations teams, vendors and third-party support organizations, participation in advisory boards and incident management cases.

The Junior Cybersecurity Engineer follows strictly the approved processes and procedures, escalates timely and proactively major issues and risks, identifying areas for improvement.

Ďalší popis práce

Functional Responsibilities:
  • Implement, configure, and manage the XSOAR platform to optimize incident response workflows and automation.
  • Create documentation, diagrams, and workflows for XSOAR and related systems and maintain them.
  • Ensure the compliance of XSOAR configurations and workflows with company policies, standards, certifications, and client contract requirements.
  • Utilize Python programming skills to create custom tools, scripts, and solutions for cybersecurity tasks, including automation, data analysis, and tool development.
  • Responsible and accountable for XSOAR and related security systems, ensuring their proper operation. Collaborate with other teams to update, maintain, and improve their capabilities. Work with vendors and apply expert knowledge to troubleshoot any issues. Comply with SLAs and provide expert knowledge to assess the impact and interconnectivity with other systems, tools, processes, and workflows.
  • Participate in advisory boards, change management, reviewing requests, and root cause analysis related to XSOAR.
  • Analyze logs, information, data, threat intelligence, and other sources as part of incident detection, investigation, resolution, and reporting, using XSOAR for automation and orchestration.
  • Strictly follow the approved team and company processes and procedures, particularly the Incident Management and Change Management lifecycles.

Required Experience, Education, Skills & Competencies:
  • Candidate must possess at least a Bachelor's/College Degree.
  • At least 2 years of working experience in the related field is required for this position.
  • nice to have PCSAE*, CISSP, CISM, CISA, CSSP, OSCP Certifications.
  • Applicants must be willing to work hybrid setup.

                      EEO Statement

                      At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

                      Equal Opportunity Employer

                      At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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