2-7 years contact center experience.

Contact Center Design and Support: Cisco Collaboration, Contact Center, Call flows, Gateways.

Extensive knowledge/experience with Cisco TDM/ IP voice systems and components.

Hands-on configuration and troubleshooting experience on Call Flows, ICM scripts, CVP, Finesse, outbound dialers, HDS DB, SIP, MRCP

Experience in Integration and Troubleshooting in Cisco: UCCE-ICM script Editor, UCCX, Finesse desktop, CVP-IVR, Multichannel - Chat, email, Outbound Dialer, Elements, ASR, TTS.

Experience with SIP Proxy Servers, Customer Voice Portal (CVP) and VXML gateways.

Experience in other Related technologies is a plus: Windows, Linux, VMWare, Microsoft SQL, MySQL, PostgreSQL, C#, Java, Python, HTML Javascript and CTI/ IVR and Other Tools integrations with 3rd party APis and Databases

Experience of working in a managed services environment and working knowledge of ITIL Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment

Experience supporting multiple OEM environments or mid-migration environments and Drive OEM and 3rd party vendors for the resolution of Case/Problem like Cisco, AVAYA.

Good verbal and written communicator.

Assertive and driven to excel.