Position Overview:

As a Senior member of a national team providing operational support to TELUS International hosted cloud systems and our Services Delivery Infrastructure environment, you are a highly motivated and energetic individual with a minimum seven years server administration experience in a VMware ESXi environment (5.x/6.x/7.x).  In this role you will be responsible for providing operational technical support in both development and production environments.

Responsibilities:

• In this role you will be responsible for system implementation, and the adoption of tools and standard operating procedures

• Implementing and testing patches and system upgrades

• Developing documentation, securing the environment, assuming system responsibilities

• Providing support and resolving technical problems to a customer SLA 

• Demonstrate excellent problem solving skills with a desire to take on new challenges quickly

• Communicating directly with internal and external customers effectively and in a professional manner

• Participate and lead in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process

• Incorporate operations best practices (Automation, Repeatability, Security, and Recoverability)

• Manages support activities of a private cloud environment providing Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) to external customers

Required Knowledge:

• Intermediate to senior knowledge of x86 architecture (Intel, AMD)

• Senior knowledge of VMWare ESXi server systems (5.x/6.x/7.x)

• Skilled in server management including capacity planning and monitoring

• Knowledge of ESXi/Windows security including patch deployment

• Strong knowledge of virtualization concepts

• Knowledge of TCP/IP Networks

• Knowledge of networking concepts, specifically Dynamic routing, Firewalling, Load Balancing, ad VPN

• Preferred experience with code development languages such as Java and Python as well as scripting knowledge in JavaScript and PowerCLI

Required Skills & Abilities:

• Excellent troubleshooting and analytical thinking skills

• Driven and team focused

• Able to adapt and acquire new skills quickly

• Excellent time management skills

• Ability to handle multiple tasks in a high paced work environment

• Excellent oral and written communication skills.  Comfortable in writing standard operating procedures (SOP’s) and light documentation to support operations and compliance requirements

• Strong client service skills, comfortable interfacing with clients occasionally

• Fluent in English (working knowledge of French an asset)

Required Professional Designation/Certification:

• University degree in related field

• VCP and ITIL Certification is an asset

• Must be able to obtain Government of Canada Reliability Clearance status

Required Experience:

• Minimum 7 years server administration experience in a VMWare ESXi server environment

• Previous experience in large enterprise environments is required

• Previous experience in supporting customer hosted servers is an asset

• Preferred experience with hyperscalar clouds

• Experience supporting high availability, mission critical infrastructure