Základné informácie

Ref Number

Req_00080146

Posledný deň na podanie prihlášky

30-Jun-2022

Primárna lokácia

Noida - 135 - BPO

Krajina

Indická republika

Typy zamestnania

Business Process Outsourcing

Work Style

Hybrid

Opis a požiadavky

Learning Services Learning Specialist


The primary role of this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self­ motivated and responsible candidate with superior interpersonal skills that understands our business requirements

 

Main Responsibilities:

Develop the work plans previously determined by our Client; follow up with the attendance of the team; implement and grade evaluations to measure the level of learning of the trainees; motivate the team; and support the operation during the nesting period, in addition to offering learning solutions and services.

 

Qualifications: 

  • Teamwork

  • Planning and capacity to assess clients needs

  • Facilitation and ability to influence and motivate others 

  • Team Development and ability to engage 

  • Results-Oriented

  • Ability to communicate and convey ideas

 

 

Knowledge:

  • Microsoft Office/G. Drive - Intermediate.

  • English - B2 - Required

  • Oral and written comprehension.

  •  Appropriate use of language.

  • Customer Service - Advanced.

  • Motivation Theory - Advanced.

  • Strong verbal and written communication skills

  • Analytical skills


Studies & Experience:

  • Graduate degree mandatory, preferably in Education, psychology, communications, Administration or other social areas related - Desirable 

  • Previous experiences in teaching or working in education programs is a plus.

Ďalší popis práce

Learning Services Learning Specialist


The primary role of this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self­ motivated and responsible candidate with superior interpersonal skills that understands our business requirements

 

Main Responsibilities:

Develop the work plans previously determined by our Client; follow up with the attendance of the team; implement and grade evaluations to measure the level of learning of the trainees; motivate the team; and support the operation during the nesting period, in addition to offering learning solutions and services.

 


Required Language(s)
English