Must have strong supervisory, people and retention management skills Ability to work in a fast-paced environment Efficient multi tasking skills Amenable to work on shifting schedules Willing to work onsite willing to render extra work hours/holidays if the need arises Should have experience working in inbound/outbound phones, chat and email modalities Excellent oral and written communication skills, planning, organization and coordination skills Effective coaching skills Proficiency with Google applications Positive work attitude and a team player Willing and flexible to be transferred to different LOBs when the need arises

Required Language(s)
English