Základné informácie

Ref Number

Req_00060194

Posledný deň na podanie prihlášky

05-Aug-2022

Primárna lokácia

Home Office - Canada

Krajina

Kanada

Typy zamestnania

Business Process Outsourcing

Opis a požiadavky

About TELUS International

TELUS International (NYSE:TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and locations across 30 countries in the Americas, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

POSITION OVERVIEW:

This is a customer-facing Senior Customer Experience and Digital Sales Executive role requiring the ability to interface effectively with, and sell to all levels and contacts in the enterprise and public sector markets. This will involve understanding and analyzing the customer’s business in order to identify areas where TELUS International services can add value and address specific business needs.

RESPONSIBILITIES:

  • Identifying, initiating, qualifying and closing opportunities, to exceed growth and revenue targets
  • Effectively managing a range of opportunities, the  associated reporting and account planning to support the achievement of sales objectives
  • Establishing valued business relationships with clients and other industry influencers and players allowing you to add value across the broad range of Customer Experience and Digital customer requirements
  • Maintaining high levels of knowledge and expertise regarding our customers, their industries, digital transformation, best practices on Customer Experience and Digital technologies / practices and trends
  • Preparing proposals, presentations, quotations, contracts, and supporting documentation
  • Negotiating contracts and agreements
  • Engaging and working closely with extended team members including Sales Executives and the broader account team (other Sales Specialists, Managed IT Services Solution Architects, Product Managers, Operations Managers, Service Managers, and others) in order deliver to required support and value for our clients.
  • Managing client expectations throughout the sales cycle, ensuring TELUS' role as a trusted advisor
  • Create/identify, qualify and close opportunities to exceed the sales-related objectives assigned to the position by representing the complete range of TELUS Digital and Managed IT offerings including:
    • Contact Centre Outsourcing
    • Contact Centre technologies
    • Digital Services such as AI, Automation and Digital Labour
    • Application development and integration services
    • Managed IT Infrastructure and Cloud services
    • Related Consulting services
  • Fully understanding our client needs and developing solutions to add value and enable our their business objectives
  • Managing and ensuring the retention and growth of existing Managed IT services customers 
  • Continued understanding of the products and services that TELUS provides and being able to effectively demonstrate how these products and services can provide client value
  • Establishing effective relationships with customer stakeholders at all levels of your client's organization 
  • Continuously focusing on moving opportunities through the sales cycle

QUALIFICATIONS:

  • Business Acumen - understanding of customer goals, objectives and operations
  • “Solution Selling" - end to end knowledge of the sales cycle and how to effectively launch and execute a sales pursuit
  • Finance based selling skills
  • Solid knowledge regarding the prevalent technologies, benefits and risks inherent within the Customer Experience and Digital marketplace
  • Solid Customer Experience and Information Technology understanding including technical, and operational knowledge required to credibly represent and add value around:

CORE COMPETENCIES

  • Advanced listening skills and the ability to make the client feel ‘heard’
  • Ability to synthesize complex concepts and succinctly explain them to a non-technical audience
  • Ability to construct a convincing business case, express it clearly and gain consensus around decisions, plans and actions
  • Ability to evangelize concepts and offering internally and enlist Account Teams in the pursuit of Customer Experience and Digital opportunities
  • Presentation skills to design and deliver effective presentations one-to-one and to groups at executive levels.
  • Ability to manage and translate business requirements into enabling solutions.
  • Change Management - ability to work effectively with shifting demands and rapid change.
  • Organizational Skills - ability to plan, coordinate, and monitor a significant number of functions/tasks simultaneously
  • Interpersonal Skills - exceptional listening and communication skills and ability to build rapport with customers and diverse audiences in a variety of settings.
  • Demonstrated negotiation skills.

EDUCATION AND EXPERIENCE

  • Minimum of 10 years corporate sales experience with at least 5 years in one of the following areas, Customer Experience, IT Services and/or System Integration.
  • Post-secondary education (BBA or BComm preferable).
  • Industry certifications and participation in industry training programs an asset.

TELUS International Values:

TELUS

International recognizes and embraces the importance of values in our ever-changing workplace.

To be successful, all applicants must demonstrate behaviors that are reflective of our values:

       We embrace change and initiate opportunity

      We have a passion for growth

      We believe in spirited teamwork

      We have the courage to innovate


At TELUS International, we are committed to diversity and equitable access to

employment opportunities based on ability.