Position Summary

Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control.

The role is expected to carry out the following:

• Conducts fraud investigations to detect and prevent fraud or abuse.

• Ensures information security policies and procedures as defined by the client are followed by the program.

• Ensures monitoring and reporting of business critical as defined by the clients.

Functional Responsibilities

• PSA is a dedicated resource as stipulated in the Statement of Work. As a dedicated PSA, mastery of the account supported is important.

• Data mining and analysis - provides analysis based on raw data.

• Investigation - coordinates with different point persons, investigating software codes.

• Analysis presentation - discusses findings with the Account General Manager. May also do client presentations subject to Account General Manager's request.

• Spot check audit - continuously audits and monitors established policies and guidelines.

• Creation of incident report - files incident report on agreed violation of policy.

• Attend admin hearings - attends admin hearing as a resource person discussing the nature of the incident report and how it was established.

• Assistance in development of process improvement to minimize fraud within the account supported- able to assist operations in strengthening controls for fraud prevention controls. Flags and presents any possible risk as seen in the audit of processes.

• Recommendation - evaluates cases for patterns and trends to identify failures in policies, procedures and/or internal controls.

• Risk assessment of accounts - regular risk assessments for the account supported.

• Continuous fraud awareness program - covers management and agent level. Includes monitoring for iWATCH.

• Handles any possible fraud investigations as requested by the company or the clients and provide objective documented findings.

• Ensures all fraud control compliance measures are completed as directed by the Fraud and Risk Lead.

• Completes regular Products and Policies testing and other requirements to ensure continued skill improvement required to accomplish the tasks assigned.

• Performs tasks assigned by the Fraud and Risk Lead/Sr Manager for the accomplishment of the account’s and/or department’s objectives.