Základné informácie

Ref Number

Req_00042208

Primárna lokácia

Ortigas Center

Krajina

Filipíny

Opis a požiadavky

  • Provide first level support from various constituencies. Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Perform daily systems monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. \
  • Review system and application logs, and verifying completion of scheduled jobs and tasks. Provide first level diagnosis and remediation of issues.
  • Install, rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Provides monitoring and troubleshooting support of enterprise server systems.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
  • Configure/add new services as necessary.

Qualifications:
  • Working exposure on server OS and hardware.
  • Working technical skills within one (1) of the core technical proficiencies (Windows, Linux, UNIX, and Vmware).
  • Working knowledge of networking discipline, third party software installation and support – Netbackup, Remedy, SCCM, etc.
  • Working knowledge of enterprise monitoring/server predictability performance trending and reporting.
  • Working knowledge of system hardening environment security, SW/HW problem determination and resolution
  • Working knowledge of backup monitoring and trouble shooting.
  • Good troubleshooting, analytical and problem solving skills.
  • Good customer service and communication skills (both oral and written), coordination, prioritization and organizational skills.
  • Ability to work in a team atmosphere and can handle steep learning curve.
  • Decision-making skills demonstrated through incidents with medium to high impact on operations (SLA, escalations, etc).
  • Equivalent Bachelor's Degree