Základné informácie

Referenčné číslo

Req_00067469

Primárna lokácia

Ortigas Center

Opis a požiadavky

The Service Request Analyst will support the delivery group regarding Service Requests, Change Requests & Management Process, ensuring effective Service Management. Will facilitate organizational change and service requests, follow up with different departments, and provide status updates on requests.


Functional Responsibilities

  • Ensure effectiveness and quality of Service Management process. Identify, assign, and coordinate timelines. Provide effective coordination with other departments.
  • Ensure that all open Service Requests are updated to reflect all activities carried out. Identify the participants and facilitate process flow for resolution of requests.
  • Track, update and document all Service Requests per structured format. Provide input to Service Management for prioritization and impact analysis.
  • Facilitate the Service Request flow volume and plan for appropriate resources.
  • Monitor the key performance targets of the process.

Ďalší popis práce

The Service Request Analyst will support the delivery group regarding Service Requests, Change Requests & Management Process, ensuring effective Service Management. Will facilitate organizational change and service requests, follow up with different departments, and provide status updates on requests