Základné informácie

Ref Number

Req_00125190

Primárna lokácia

Sarajevo

Ďalšie lokácie

Banja Luka

Krajina

Bosna a Hercegovina

Work Style

Remote

Opis a požiadavky

As a Solutions Development Manager you provide your expertise to build solutions from our customer experience (CXM), 

trust and safety (TnS) and/or digital (DX) portfolio offerings through the coordination with cross functional teams who provide inputs for new logos, growth to existing, renewals, and change orders. You ensure these agreed upon solutions requirements are aligned and documented following defined solutioning protocols and processes and are responsible for translating these requirements into the applicable contractual format (e.g. statement of work (SOW)).



Key responsibilities

  • Coordinate inputs from cross functional teams to build a solution to fulfill customer requirements
  • Provide solutions expertise during the sales lifecycle
  • Document agreed upon solutions requirements
  • Oversee the translation on solutions requirements to the applicable contractual format - e.g. statement of work (SOW)
  • Support continuous improvements initiatives to increase automation, reduce time to deliver solutions, etc
  • Works under guidance of Sr. Consultant/Sr. Manager as secondary support for mid to high complexity opportunities; owns lower complexity opportunities as primary.

Core competencies

  • Focusing on customers
  • Knowing organization 
  • Managing self-development 
  • Giving support

Functional competencies

  • Broad knowledge of customer experience and trust and safety business
  • Knowledge of solutions coordination and development
  • Solid management of stakeholders
  • General knowledge of project management principles
  • General experience working in cross functional team and management of mid-level stakeholders.
  • Proficiency in German language

Qualifications
  • 5+ years of work experience, preferably in Solutions, Consulting in BPO environment
  • Bachelor's degree in Business Administration, Finance or related career preferable; or equivalent work experience 

Join our team and apply now!

#LI-DNI

Ďalší popis práce

As a Solutions Development Manager you provide your expertise to build solutions from our customer experience (CXM), trust and safety (TnS) and/or digital (DX) portfolio offerings through the coordination with cross functional teams who provide inputs for new logos, growth to existing, renewals, and change orders. You ensure these agreed upon solutions requirements are aligned and documented following defined solutioning protocols and processes, and are responsible for translating these requirements into the applicable contractual format (e.g. statement of work (SOW)). NOTE: This is a remote position where the team member may be based anywhere in North America, El Salvador, Guatemala, Europe, or the Philippines. Ability to travel for work as may be required (approximately 25% of time or less).

Jazykové schopnosti
English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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