Základné informácie

Ref Number

Req_00133985

Primárna lokácia

Torre Pradera

Krajina

Guatemala

Work Style

Hybrid

Opis a požiadavky

Join our team

As an IT Project Manager at Digital Solutions, you will be responsible for overseeing the planning, execution, and delivery of IT projects within budget, schedule, and scope. You will collaborate with cross-functional teams to ensure the successful completion of projects, meeting both technical and business objectives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven track record of managing complex IT projects.


Responsibilities


  • Lead the planning and implementation of IT projects, including defining project scope, goals, and deliverables.

  • Develop detailed project plans, schedules, and budgets to track progress and ensure adherence to timelines and resource allocations.

  • Coordinate with stakeholders to identify project requirements and prioritize tasks based on business needs.

  • Manage project resources, including team members, vendors, and external consultants, to ensure effective utilization and allocation of resources.

  • Monitor project progress and performance, identifying and addressing issues and risks proactively to keep projects on track.

  • Communicate project status, updates, and key milestones to stakeholders, providing regular reports and presentations as needed.

  • Foster a collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.

  • Ensure compliance with relevant regulatory requirements and industry standards throughout the project lifecycle.


Requirements:


  • Accomplished Project Manager with experience in managing complex technology initiatives, particularly focused on CRM systems and intelligent automation technologies such as RPA (Robotic Process Automation), ML (Machine Learning), and AI (Artificial Intelligence).

  • Proficient in SCRUM methodology, adept at implementing agile frameworks to drive efficiency and innovation in project execution while accommodating dynamic requirements inherent in technology projects.

  • Demonstrated ability to navigate the intricacies of CRM implementations and intelligent automation solutions, understanding their impact on business processes and driving successful integration across multiple teams.

  • Skilled in orchestrating projects with numerous interdependencies, adept at coordinating efforts across cross-functional teams to ensure seamless collaboration and alignment with project objectives and timelines.

  • Proven track record of delivering successful outcomes in technology-driven initiatives, leveraging a combination of technical expertise and project management acumen to overcome challenges and achieve project milestones.

  • Strong leadership capabilities, coupled with effective communication skills, enabling the ability to inspire teams, foster collaboration, and maintain stakeholder engagement throughout the project lifecycle.



What’s in it for you? 


  • Educational support: Udemy for Business 

  • "Work-life balance" culture and flexible schedule

  • Employee Stock Purchase Plan (ESPP)

  • Support global projects in a multicultural environment 

Ďalší popis práce

As an IT Project Manager at Digital Solutions, you will be responsible for overseeing the planning, execution, and delivery of IT projects within budget, schedule, and scope. You will collaborate with cross-functional teams to ensure the successful completion of projects, meeting both technical and business objectives. The ideal candidate will possess strong leadership skills, technical expertise, and a proven track record of managing complex IT projects.

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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