Here’s how

As a Business Systems Analyst, you will:

• Demonstrate passion to learn quickly and adapt to new technologies.
• Approach design problems with a user-centered design methodology.
• Discover and analyze business requirements being the advocate for the customer while also understanding existing technology capabilities.
• Develop application architecture design for high complexity projects, with emphasis on technical architecture and implement solutions.
• Participate in the review of detailed design specifications, test plans and user documentation for functional and technical completeness and accuracy.
• Bring creativity, strong logic skills, and the ability to work in a dynamic, challenging, and consultative environment.
• Strong documentation skills; attention to detail

You’re the missing piece of the puzzle

You have:

• A reputation as a self-starter who is willing to operate nimbly to drive execution/to meet deliverables, and experience working remotely.
• Are known for your strong analytical, creative thinking, and decision making skills.
• Superior conceptual, analytical, and problem solving skills with the ability to strategize and interpret business objectives.
• Knowledge of telecommunications and contact centre technologies, services or products.
• Familiarity / certification with agile methodology (SAFe, Scrum Alliance).
• And being curious, thinking outside the box to drive continuous improvement.
• Previous experience with Genesys (Email, SMS and Chat)

Great to have:

• A knack for continually improving processes and practices.
• A positive, collaborative and friendly attitude.
• The understanding required to quickly learn new technology and applications.
• Database script development leveraging your SQL experience.
• Experience with Genesys Cloud