Philippines
Positions
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Quality Analyst (Pioneer Program)
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and rootcause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customerexperience to maintain...
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Instructional Designer - Developer
Job Summary The global learning shared services Instructional Designer-Developer is responsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a call center environment....
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Operations Team Leader (Ayala)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance...
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WFM Specialist
The WF Specialist III will work with all teams involved (Operations, Finance, IT, WFM, Facilities and Transitions team) providing visibility and recommendations of seating allocation for new and existing programs within the assigned sites.Qualifications:Above average performance standing in...
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Reports Analyst - Iloilo
The Reporting Analysts are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. They have excellent analytical and technical skills, in addition to a keen...
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Real Time Analyst
RTA assists programs/accounts in meeting all service goals thru monitoring, policies implementation, analyzing actual to forecasted data and providing input on observed changes in call trends and other factors affecting general queue behavior.