Filipíny
Pozície
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Operations Manager
Position Summary Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...
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Operations Team Leader (Iloilo)
Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and...
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Program Coordinator (Iloilo)
Provides administrative support for the account / program by coordinating with various internal departments (i.e. CE, LS, HR, Workforce, etc…). Seeks immediate action and resolution to administrative concerns, inquiries and issues of the account by the accurate gathering and cascading of...
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Policy And Security Analyst (Iloilo)
Supports operations in enhancing its quality of service through ensuring a strong process for operational risks management and governance on fraud prevention and control. The role is expected to carry out the following: 1) Conducts fraud investigations to detect and prevent fraud or abuse. 2)...
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Learning Services Team Leader (Iloilo)
Oversees a team of Learning Services Specialists (LSS) for small to medium-sized programs to ensure tasks/responsibilities are carried out effectively and efficiently. Provides tactical support to the Learning Services Manager (LSM) in the creation of integrated learning solutions for...
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Report Coordinator / Social Monitoring Specialist
The Report Coordinator will report directly to the Social Media Intelligence Manager. The Report Coordinator will primarily contribute individually as a social listener for the team’s online monitoring projects. He/She will also act as quality control to verify and share reports on the mentions...
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Problem Management Analyst
A software developer or software engineer who has an experience with Problem Management and Incident Management or a Problem Manager who has been a software developer or software engineer with his previous jobs. Technical Skills is a must. Problem Management Incident Management Familiarity with...
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Korean Bilingual Resources
Position Summary:Main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.
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Trainer - Mckinley Exchange
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...
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Trainer - Cubao
The trainer’s main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new...