The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...

Ensures passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of communication in all events and of circumstances impacting account performance.

We are looking to employ a driven and detail-oriented Senior Recruitment Consultant to identify business growth opportunities, manage key accounts and reposition our Brand in the BPO sector.

Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB's / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and...

A Training Coordinator plays a vital role in ensuring that both training programs and logistical operations run smoothly within an organization. This individual will work closely with the Head of Learning Services in executing, delivering and coordinating all training requirements and logistics...