Basic Information

Ref Number


Last day to apply


Primary Location




Job Type

Digital Solutions

Work Style

Remote, Hybrid

Description and Requirements


  • 5+ years of strong hands-on knowledge and technical experience of the following of configuring, maintaining, and troubleshooting the following Avaya Aura Telephony systems: 

o Avaya Communication Manager

o Avaya System & Session Manager

o Avaya Elite Contact Center

o Avaya IX Messaging

o Avaya SBCE

o Avaya Breeze

o Avaya Media Server

o Avaya G450/G430

o Avaya Device Services

  • In depth knowledge of Voice Telephony of Avaya Red Voice System.

  • Hands on experience (installation and maintenance) on Avaya Voice Products

  • Avaya Aura Contact Center/ Avaya Aura Elite

  • Advanced knowledge of IP infrastructure as it relates to VOIP deployments

  • Familiarity with VMWare infrastructure

  • Experience implementing and upgrading Avaya UC Voice infrastructure at the latest releases (Avaya Aura 8 and 10)

  • Experience integrating Avaya UC infrastructure with legacy systems for managed migration via CDP

  • Experience of working in a managed services environment and working knowledge of ITIL

  • Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment

Additional Job Description

Required Skills & Abilities:

  • Spoken and written fluent English

  • Spoken and written fluent French is preferred

  • Multi-year experience working on large scale VOIP deployments, both greenfield implementation and upgrades

  • ITIL or SDLC experience or certificate will be an advantage.

  • Presentation & demo skills, able to engage in client discussions during workshops

  • Customer facing profile with excellent communication and Negotiation Skills

  • Team and action oriented

  • Proactive in prioritizing own workload and be able to assign areas of responsibility to others

  • Open to learn and train peers in adjacent and emerging technologies platform

  • Excellent time management

  • Shift: Canadian working hours (6:00 PM to 3:00 AM, 8:00 PM to 5:00 AM IST)

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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