Basic Information

Ref Number

Req_00046072

Primary Location

Ortigas Center

Country

Philippines

Description and Requirements

  • General knowledge and understanding of delivery of information technology solutions and services to large business customers. 
  • Knowledge of KPI reporting and benchmarking practices, statistical and trending analysis methods Broad Technical knowledge covering all technology platforms, mainframe, midrange, distributed and networks.
  • Knowledge in business process management skills. 
  • Working knowledge of Microsoft Office and Remedy program products. Experience in quality management or business process management, ideally related to information technology. 
  • Detailed knowledge of service management and delivery and the required Good understanding of ITIL framework Intermediate knowledge and experience in relevant reporting tools 
  • Knowledge in analyzing business requirements, understanding process lifecycle, documenting business requirement, methods and processes.
  • Strong commitment to excellence in all aspects of work
  • Has high motivation / drive to succeed
  • Ability to provide thought leadership
  • A demonstrated fearless approach to new ideas and technology 
  • Solid time management, facilitation and coordination skills 
  • Ability to multitask and deal effectively with changing priorities
  • Adaptable to changing business requirements
  • Excellent oral and written communication skills and the ability to influence all levels of management
  • Effective presentation skills
  • Good negotiation and risk management skills
  • Ability to work efficiently and effectively under pressure; can work independently, or as part of a team. 
  • Good proactive planning skills 
  • Ability to work effectively in an ambiguous environment. 
  • Strong analytical and problem-solving skills; ability to disseminate technical issues quickly
  • Precise troubleshooting skills; demonstrated aptitude with logical problem dissection and correction 
  • Strong customer service; aspire to achieve high levels of customer satisfaction.

Additional Job Description

Business Analyst plays a critical and important role in the day-to-day operational support of TELUS. This position is responsible for supporting existing processes and report generation that are key to the company’s trending analysis and decision making. As a key member of the team, you will provide reporting and analysis services to the client on-demand and per schedule.