Basic Information

Ref Number

Req_00050958

Last day to apply

01-Jun-2022

Primary Location

Home Office - Canada

Additional Locations

Home Office - United States

Country

Canada

Job Type

Digital Solutions

Description and Requirements


Job Description



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TELUS International (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands.The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.



Position Overview



This senior role will be responsible for supporting all aspects of the solution development process including, consulting, positioning, requirements gathering, solution development, and solution presentations for TELUS International’s portfolio of Digital Customer Experience products and services.

Primary Responsibilities

Reporting to the Director of Solutions Consulting, you will have the following key responsibilities

  • Consulting with customers to establish a customer experience strategy and roadmap.
  • Communicating and positioning the business benefits of the TELUS International Digital Solutions services.
  • Assessing customer’s current capabilities using a variety of techniques including, but not limited to, interviews, surveys, and data capture & analysis,
  • Formulate recommendations with attention to a client’s strategy, capabilities, and limitations
  • Moving the customer through the complete buying cycle
  • Articulate and educate clients on the TELUS International portfolio as it relates to their specific requirements.
  • Serve as Pre-Sales Subject Matter Expert for key technologies aligned with TELUS International Digital Solutions (TIDS) , specifically: Digital Customer Experience ecosystems including partner solutions
  • Work with internal and partner Subject Matter Experts to develop Statements of Work
  • Work extensively with sales teams to plan account strategies
  • Support an effective transition of services from pre-sales to completed implementations


Skills & Abilities

  • Ability to relate and communicate with executives, directors, managers, and technical Subject Matter Experts
  • Deep understanding of TELUS International Digital Solutions Customer Experience (CX) portfolio
  • Deep knowledge and subject matter expertise in Contact Center and Service Desk solutions industry including potential partners and competitors
  • Knowledge and practical experience leveraging frameworks and models to document the customer’s current state, strategy, roadmap, and value creation
  • Working collaboratively in a matrix organization
  • Outstanding communication and interpersonal skills

Qualifications

  • BS in Computer Science or related field preferred
  • 10+ years of experience in Customer Experience environments
  • Demonstrated experience in identifying and understanding customer business and technical requirements and matching the appropriate services and technologies to meet their needs.

Location  

Remote position located in North America

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

                             

  • We embrace change and initiate opportunity
  • We have a passion for growth
  • We believe in spirited teamwork
  • We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description


Justification
This is a sales focused technical domain expert that will drive incremental growth for our digital customer experience customers and pursuits.


Required Language(s)
English