Basic Information

Ref Number


Primary Location



United States of America

Description and Requirements

We currently have an Application Support Analyst position open. Local candidates (at St Louis MO) and those who can relocate to St Louis are preferred, but candidates who can work from client offices at Madison, Denver, Charlotte and Stamford would also be considered.

Job Responsibilities:

  • Java application troubleshooting including thread and heap analysis. Understanding complex multi-application environments, which interact in a firewalled environment.

  • Understanding of Splunk and AppDynamics or similar applications.

  • Splunk log analysis for application troubleshooting. Must be able to develop ad hoc queries on the fly to pinpoint application issues.  Needs to be able to articulate search parameters and commands. 

  • Should know REST and SOAP API.

  • Knowledge of tools like SOAPUI, POSTMAN, to test APIs.

  • Usage of AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance.  This would include investigation of business transactions, information points, and health rules to pinpoint application problems.

  • Understanding of Splunk and AppD or similar applications.


Soft Skills:

  •  Excellent communication skills.  Loud, clear, and easily understood by a diverse audience.  Able to convey information to leadership and technical audiences.

  • Providing technical mentoring and day-to-day direction of technical staff responding to alarms, triaging issues, and escalating appropriately.  Constantly striving to improve team response.

  • Technical curiosity, seeking to understand why things work the way they do, look for improvement opportunities. 



  • Medical / Dental / Vision Insurance 

  • Prescription Drug Benefits 

  • Critical Illness Insurance 

  • Life Insurance 

  • Disability / Long-Term Disability / Accident insurance 

  • MotivateMe Wellness Rewards by Cigna 

  • Flexible Spending Accounts 

  • Hospital Indemnity Insurance 

  • Allstate Identity Protection Insurance 

  • MetLaw Legal Services 

  • Nationwide Pet Insurance 

  • 401 (K) with Employer matching contribution equal to 100% of elective deferrals that do not exceed 5% of compensation. 

  • TELUS International Employee Share Purchase Plan 

  • Performance Bonus

  • 4 weeks Paid Time Off 

  • Employee Referral Bonus

  • Step-up program

  • MyGrowth Platform - Internal Learning & Development libraries access

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

Job Title: Application Support Analyst Location: St Louis, MO