Basic Information

Ref number


Primary Location

Place TELUS Montreal

Description and Requirements

Role and Responsibility: 
  • Providing technical developer support to customers using Google Cloud Platform products, solutions & APIs
  • Reproducing customer issues in order to provide a holistic fix
  • Collaborating with internal support teams and customers to identify and document product bugs and feature requests
  • Implement effective solutions through connecting with multi-functional teams and resources
  • Partnering with internal teams to improve cloud products at a senior level
  • Leading users through public forums: third party & Google-owned

Required Skills:
  • Proficient in at least one of Java or Python
  • Knowledge of API development, as well as building Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs
  • Demonstrate comprehensive troubleshooting tactics
  • Ability to quickly learn and explain new complex technologies and subjects.
  • Resourcefulness and strong research skills
  • Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
  • Must have proficient Oral and Written English language and good communication skills.
  • Punctuality
  • 24/7 availability
Great-to-have Skills: 
  • Advanced skills operating SQL REACT to manipulate data
  • Experience applying BigQuery, Cloud Storage & CloudSQL
  • Practical knowledge of Open Authorization (OAuth) servers, SQL (any dialect) Cloud computing & PaaS modern API technologies
  • Knowledge of Firebase application infrastructure
  • Customer service experience
Preferred Qualifications:
  • College diploma in Computer Science or 2 years of relevant knowledge/experience
  • Effectively build solutions with Linux-based systems
  • Proficient with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
  • Experience with Platform-as-a-Service (PaaS)
  • Code versioning tools such as Git, Subversion (SVN), etc
  • Knowledge of parallel/distributed computing: Not Only Structured Query Language (NoSQL), MapReduce, etc

Additional Job Description

We are looking for a Cloud Developer/Technical Support Specialist who will passionately provide
excellent technical customer service support for Google Cloud products solutions and application
program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.
Working in a blended call center environment, you will provide real time technical assistance and
developer support over the phone and via online communications based on client requirements
as part of a global 24x7 support organization. You will partner with engineers and product
managers to improve the product and make our customers successful.