Your role:

We are seeking a QA Program Manager to manage, mentor, and develop our integrated IT quality assurance team. This individual will be responsible for defining and managing a comprehensive cross-functional quality assurance approach that will result in measurable improvements throughout the delivery lifecycle.

Responsibilities:

Building and managing relationships with business leaders to understand their vision and goals.

Managing multiple key large-scale projects with significant scope and complexity simultaneously.

• Organizing and leading teams based on different geographies to successfully deliver on programs.
• Synthesizing the business and technical landscape into a sound project strategy and execution plan.
• Creating a communications process to ensure stakeholders are aware of status, risks, and opportunities.
• Executive-level communication will be an ongoing activity.
• Cultivating trust with all program stakeholders.
• Formulating mitigation strategies and recommending solutions. (Agile/DevOps)
• Driving execution of project and program deliverables.
• Improving delivery and operational processes to optimize performance and value over time.
• Interacting with senior leaders across a highly matrixed environment in both IT and business communities.
• Oversee QA activities to ensure project deliverables meet/exceed established standards.
• Preparing and delivering presentations regarding program status to key stakeholders.
• Providing risk management and issue/problem resolution as required.
• Synchronizing and managing cross-project interdependencies.
• Performs other duties as assigned by the appropriate administrator.

Required Knowledge:

• Strong information technology background with demonstrated use of collaboration tools and technologies

• Proven ability to lead large development teams (full Software Development Life Cycle (SDLC))

• Experience working in a matrix organization and supporting cross-functional teams

• Familiar with executive-level reporting

• Experience supporting teams outside Canada

• Ability to lead process improvements and implement changes across multiple functional teams

• Experience with Waterfall, Agile & DevOps methodologies 

Qualifications:  

• Bachelor’s degree in IT, Engineering, and/or related process improvement experience is desired. 

• 12+ years of progressive experience within the IT and Software Quality Assurance industry.

• Proven track record for defining and implementing testing efficiencies.

• Experience in creating, improving, or managing an end-to-end Quality Management Program. 

• Strong leadership skills with large teams (IT)

• Experience working with a matrixed team of directors and managers. 

• Experience in managing and working with on and offshore teams.

• Strong interpersonal, communication (written and oral), and presentation skills. 

• Strong team player. 

• Project management skills.  

• Energetic self-starter who thrives in a fast-paced environment.

Skills

• Enthusiastic, team player who is delivery-oriented, takes responsibility for the team’s success and strives to continually learn and improve.
• Ability to work independently, and flexibility to multi-task and adapt to changing business needs. Strong analytical, problem-finding, and problem-solving skills.
• Excellent interpersonal and communication skills (verbal, written, presentation).
• English level - 85% (Oral and written comprehension
• IT Consulting and Outsourcing background preferred
• Fluent French (Verbal/Written) is desirable