Basic Information

Ref Number


Last day to apply


Primary Location

Home Office - Canada



Job Type

Support Positions

Description and Requirements

Primary Responsibilities:

  • Partners with the leadership team to communicate various human resource policies, procedures, employment laws, standards and government regulations

  • Supports the business leaders and team members in solving business problems

  • Assists in training and development for leader and aspiring leaders

  • Conducts exit interviews, analyzes data and makes recommendations to the management team for corrective action and continuous improvement

  • Conducts thorough investigations of inappropriate conduct, harassment and discrimination claims 

  • Prepare new hire, termination, and employee related documents for documentation purposes

  • Administer, track, and maintain human resource databases, including employee referrals, exit interviews, employee recognition programs, etc

  • Responds to employee relations issues such as employee complaints, harassment/discrimination allegations 

  • Counsels employees on work related matters

  • Handles employee separations

  • Reviews and approves corrective counseling

  • Facilitates or provides HR policies training (including new-hire orientation) to the workforce

  • Performs related duties as assigned

Required Experience, Skills & Competencies:

  • 2+ years of professional administrative experience

  • 3+ years of Human Resources experience

  • Flexible schedule availability

  • Proficient in Human Resources principles

  • Ability to use critical thinking to solve problems

  • Ability to analyze data and make informed decisions

  • Ability to maintain high level of professionalism and confidentiality

  • Exceptional communication and interpersonal skills

  •  interpersonal skills

  • Excellent organizational and time management skills

Preferred Experience, Skills & Competencies:

  • Bachelors Degree from an accredited university or college

  • Relevant HR certifications



TELUS  International Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

  • We embrace change and initiate opportunity 

  • We have a passion for growth 

  • We believe in spirited teamwork 

  • We have the courage to innovate

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability

Additional Job Description

The HR Business Partner provides direct support to team members, managers, and HR as part of a centralized function to handle a variety of HR-related transactions or is responsible for providing program support/analysis related to a specific HR Center of Excellence such as Labour Relations, Recruitment, and Transition Services.. This person would perform human resources-related duties at the professional level and will carry out responsibilities in some or all of the following functional areas: employee relations, investigations, New Hire Orientation, and HR policy implementation.