Basic Information

Ref Number


Last day to apply


Primary Location

Essen Digital



Job Type

Support Positions

Work Style

On Site

Description and Requirements

Empathy and composure describe your character and you have excellent communication skills as well as a track record of leading and developing international teams? You are looking to develop your career and take on larger responsibilities in an exciting and growing business environment?

We are currently looking for support as:

Psychologist / Mental Health Professional Team Leader (m/f/d)

Overview of tasks:

  • Providing mentorship, guidance and career development to our wellbeing counselors team

  • Identifying actionable insights, suggestions and recommendations for more effective teamwork

  • Strategy development based on industry research and quantitative analysis of wellbeing initiatives

  • Provide strategic vision to develop and manage our wellbeing program for our teams

  • Establishing team goals, motivating and working with direct reports on strategies for results development

  • Attendance to and presenting our wellbeing concepts at internal, industry and client events

  • Acting as the wellbeing team’s single point of contact for account leaders

  • Partnering with global and cross-functional teams to develop scalable global solutions

What we expect:

  • Proven experience in leading a team across multiple countries or relevant people management experience in a customer care organization, preferably in a BPO environment

  • Experience in process development and improvement as well as experience in project rollouts and launches

  • Capacity to provide consultation to both internal and external stakeholders

  • Organizational skills and structured way of working, high ability to prioritize

  • Ideally experienced in leading and implementing strategic wellbeing programs

  • Excellent interpersonal and communication skills

  • Creativity and ability to think out of the box

  • Enthusiasm and ability to motivate a team

  • A degree in Psychology, Business Psychology, Organizational Psychology or a comparable qualification is a plus

  • Validated degree in Germany 

  • Position is based in Essen (on-site)

  • Work permits are required

  • Good level of English (B2)

In return, we will give you:

  • Stable job and career development opportunities

  • Attractive salary and additional incentives

  • Special discounts & offers

  • Continuous support and learning

Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? Then apply today and submit your CV (in English).

TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.


Additional Job Description


Language Reference