Basic Information

Ref Number


Primary Location

Infinity Tower



Job Type

Support Positions

Work Style

On Site

Description and Requirements

TELUS International is looking for Project Managers to join the Artificial Intelligence Team in Sofia.

As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage project coordinator(s) assisting with projects. 

The role requires class-leading customer engagement involving strong written and verbal communication skills, the ability to empathize with and respond to customers' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. 

Collaboration with multi-location and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue, and margin.
Key Responsibilities
  • Be able to recognize Customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, and management teams. 
  • Be aware of, and actively seek out opportunities for increasing program revenue. 
  • Review customer satisfaction regularly and focus on meeting and exceeding customers' expectations. 
  • Collaborate with our Sales team to ensure Customer Retention and Growth. 
  • While working with our off-shore teams, plan and monitor projects to meet deadlines, quality, and budget requirements. Focus on continuous improvements and cost-saving measures. 
  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows. 
  • Own and maintain project financials, including revenue recognition, revenue forecasting, and billings. 
  • Optimisation through Automation - providing innovative technical solutions to improve process workflows.
  • 3 to 4 years experience as a Project Manager, ideally in Machine Learning or a similar environment/domain. 
  • Experience in project finances, including budgeting, GM, and P&L. 
  • Technical PM skills with scripting experience, an advantage.
  • Experience in a crowd or data collection projects involving text, speech, image, or video, an advantage. 
  • Top-class communication skills, both written and verbal. 
  • Strong customer service, negotiation, and problem-solving skills. 
  • Strong interpersonal and leadership skills. 
  • Ability to function productively and proactively in a fast-moving environment. 
  • Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.

If this opportunity sounds appealing to you, apply now!

*Please note that candidates will be contacted only when a role is available.*

For enquiry email to:


AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence

We help companies test and improve machine learning models via our global AI Community of 1 million+ annotators and linguists. Our proprietary Ground Truth AI training platform handles all data types across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more. TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

Additional Job Description

As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs.

Required Language(s)